When a refund is available
Contact Regardsly within 14 days of purchase if:
- You were charged more than once for the same signature purchase.
- The payment completed but Regardsly did not unlock copying or downloading after reasonable troubleshooting.
- A verified technical defect prevents the generated signature from being used in the supported email applications and we cannot provide a reasonable correction.
- The charge was unauthorized, subject to reasonable verification and applicable payment rules.
We may ask for the checkout email, approximate purchase date, and a screenshot or description of the problem. Do not send card numbers or sensitive financial information.
What is usually not refundable
Because the product is delivered digitally and can be copied immediately, refunds are generally not offered for change of mind after a usable signature has been unlocked, differences caused solely by an unsupported or heavily restricted email client, failure to follow installation instructions, or content and design choices controlled by the purchaser.
We will still try to fix a reasonable compatibility issue before declining a request.
How to request a refund
Open Support and choose “Refund request.” Include the checkout email, purchase date, and a short explanation. If the issue is visual, describe what happened without including confidential email content; we can request a screenshot securely if it is needed.
Review and payment timing
We aim to review complete requests within five business days. Approved refunds are sent to the original payment method. Stripe and your financial institution control when the credit appears, which commonly takes several additional business days.
Your legal rights
This policy does not limit refund, cancellation, warranty, or consumer-protection rights that cannot be waived under applicable law. Where mandatory law provides a more favorable remedy, that law controls.